Refund and Cancellation Policy

Last updated: 30 August 2026

This policy explains how cancellations and refunds work for anything you pay for on Vouch. It sits alongside our Terms of Service. If the two ever disagree on a payment question, this page is the one we follow.

1. What you can pay for

Tickets and event spots. Curated nights, featured events, and hangouts that charge an entry fee.
Table reservations and date bookings. Seats held for you at a partner venue, including Vouch Picks.
Vouch+. An optional auto-renewing subscription inside the app.

Tickets, reservations, and bookings are paid through Razorpay. Vouch+ is billed by the Google Play Store or the Apple App Store, not by us, and section 6 covers it separately.

2. Cancelling a booking

You can cancel a table reservation, or leave an event you have joined, at any time from the booking in the app. Cancelling frees your seat immediately so that someone else can take it.

Cancelling in the app releases your spot. It does not by itself issue a refund. To ask for your money back, follow section 4.

3. When a refund is due

You are entitled to a full refund when:

Vouch, the host, or the venue cancels the event or booking.
The event is postponed to a new date and time that you cannot make.
You were charged more than once for the same booking, or charged for a booking that never got confirmed.
The venue cannot honour a confirmed reservation when you arrive.

For a cancellation you make yourself, a refund depends on the terms of the specific event, host, or venue, and on how close to the start time you cancel. Many venues hold seats and turn other people away, so a late cancellation may not be refundable. Where an event carries its own cancellation terms, they are shown before you pay.

4. How to request a refund

Email support@vouchsocial.in from the phone number or account you booked with, and include:

The event, venue, or booking name, and the date and time.
The Razorpay payment reference or order id from your receipt.
Why you are asking for a refund.

We reply to refund requests within 3 working days. If we need to check with the venue or host first, we will tell you and come back with a decision.

5. How refunds reach you

Approved refunds go back to the original payment method through Razorpay. We start the refund within 3 working days of approving it. Once started, the money usually reaches your account in 5 to 7 working days, depending on your bank or card issuer. We cannot pay a refund to a different account, in cash, or as credit.

A payment that fails, or that is debited without the booking being confirmed, is reversed automatically by your bank. This normally settles in 5 to 7 working days without you doing anything. If it has not, write to us with the payment reference and we will chase it.

6. Vouch+ subscription

Vouch+ is sold and billed by the app store, so we cannot refund it ourselves. Cancel it any time in your Google Play or Apple account settings, at least 24 hours before the period ends, and it will not renew. You keep the benefits until the period you have paid for runs out. Refund requests for subscriptions go to Google or Apple under their own policies.

7. Nothing here removes your legal rights

This policy does not limit any right you have under Indian consumer law.

8. Questions

Write to support@vouchsocial.in, or see our contact page for all the ways to reach us.