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Contact Us

We read everything that comes in. Here is where to send it.

Who runs Vouch

General support

Trouble signing in, a bug, a question about your account, or anything else about the app: support@vouchsocial.in. We reply within 2 working days.

Bookings, payments, and refunds

For a ticket, a table reservation, a double charge, or a refund, write to support@vouchsocial.in with your payment reference. We reply to refund requests within 3 working days. Our Refund and Cancellation Policy sets out what you are entitled to and how long the money takes to arrive.

Safety and reporting a user

The fastest route is in the app: open the profile or chat, then Report or Block. It reaches us with the context attached. For anything urgent or serious, email support@vouchsocial.in and put Safety in the subject line so it jumps the queue.

If you believe someone is in immediate danger, contact the local police first. In India, dial 112.

Privacy and your data

To see, correct, or delete what we hold about you, see our Privacy Policy. You can delete your whole account from inside the app, and this page explains exactly what goes and what is kept.

Grievance officer

Under India's Information Technology Rules, you can escalate a complaint that we have not resolved to our grievance officer:

We acknowledge a grievance within 24 hours and resolve it within 15 days, as the rules require.

Partner venues and press

If you run a cafe, bar, or space and want to list it on Vouch, or you are writing about us, email support@vouchsocial.in and say which one it is in the subject line.